Shipping & Delivery Policy

1. Order Processing

• Orders are processed within 24 to 48 business hours from the date of payment confirmation.
• If any delay occurs during processing (such as out-of-stock items or special requests), we will contact the customer directly to offer alternative options or provide an updated shipping date.
• Orders confirmed during weekends or public holidays will be processed on the next business day..

2. Shipping Within the UAE

• Delivery Time: from 1 3 business days across most cities.
• Free Shipping: Available for orders above a specific value (announced on the website or during promotional campaigns).
• Couriers: We only work with trusted delivery companies to ensure fast and secure shipping
• Delivery Address: Orders are delivered to the address provided at checkout. Customers must ensure the information is accurate to avoid delays.

3. Shipping to GCC Countries

• We ship to Saudi Arabia, Bahrain, Kuwait, Oman, and Qatar.
• Delivery Time: Usually 3 to 7 business days depending on the destination and customs procedures in each country.
• Shipping Fees: Vary by country and courier. The final cost appears at checkout.
• Custom Fees: If applicable, they are the responsibility of the customer according to each country’s regulations.

4. Order Tracking

• Once your order has been shipped, you will receive an email or WhatsApp message containing the tracking number and a direct link to follow the shipment status.
• You can also contact us at any time for assistance with tracking or inquiries related to your order.

5. Delivery Delays or Failed Delivery

We work to deliver all orders on time; however, delays may occur due to circumstances beyond our control, such as:

• Weather conditions.
• Seasonal load on courier companies.
• Incorrect or incomplete shipping information.
• If delivery fails due to an incorrect address or lack of response, the customer will be responsible for the re-shipping cost..

6. Damaged or Missing Orders

• If the product arrives damaged or incomplete, you must notify us within 24 hours of receiving the order and provide photos as proof.
• We will compensate you or replace the damaged item depending on the situation.
• In case the order is lost during shipping, we take full responsibility and will reship the order for free or issue a refund.

7. Return & Exchange Policy

All returns and exchanges are subject to the conditions outlined in our "Return & Exchange Policy“
Please review the policy before submitting any return or exchange request.